Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Local : R75 for up to 30Kg anywhere around Johannesburg, Pretoria

Other : R100 for any areas outside of the local area.

Orders over R500 enjoy free shipping.

Which payment methods are accepted in the Online Shop?

EFT – Direct Bank Transfer

Zapper

Mastercard

Visa

Masterpass

 

How long will delivery take?

We aim to ship your order between 24 and 48h after receiving your order. The courier is next day for Local deliveries and between 3 and 5 days for other deliveries

From time to time an item will be out of stock, we will communicate with you and discuss the options available.  A full refund is offered if we cannot get the stock.

How secure is shopping in the Online Shop? Is my data protected?

Payment is secure via the Payfast platform. No credit card details are kept .

The Daisy Health Foods website is secure.

What exactly happens after ordering?

After your order is paid, we receive an email notifying us of your order. The order is then processed on our system. It is pulled from stock, packed and shipped within 24 – 48 hours.  You will be informed of the shipping details and tracking number so that you can know when your order will arrive. We process orders only during office hours between Monday and Friday.

You are welcome to email us any questions

Do I receive an invoice for my order?

An invoice will be packed in the parcel.